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Maintenance Request

Round the clock services

The Maintenance Department is trusted with the responsibility to effectively manage the operations and services of the property. They are in charge of ensuring smooth running of the hotel by working at the back of the house round the clock. The facility maintenance department works under the Housekeeping department. For a Housekeeping system to function well, maintenance activities are very important.

HotelDesk's Maintenance requests module is for efficient handling the service requests raised from time to time; these requests can be raised either by guests, housekeeping staff or room inspectors from both Front Office and Housekeeping departments. Access to handling these requests from Front Office and Housekeeping, however, depends on the hotel policies.

The service type and the department are listed while raising a request and priority of the service can be set. The start date and the due date are collected and the status of the service can be tracked throughout. The status of the tasks can be edited anytime.

Reports generated contain accurate information on the pending and completed tasks at any given time. These reports can be copied to the clipboard, exported to Excel and saved as PDF for follow-up activities.

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