Make a mark in their hearts
How would a guest react when they land into the allotted room and find the linen soiled? Will such encounters promise guest retention? No. Here's where the Linen/Laundry Management comes to the rescue. It is due to its significance that the Linen/Laundry Management is listed as a separate module albeit being a fragment of the Housekeeping department.
Hotel Linen implies bed sheets, table clothes, pillow covers, and window screens among others whose cleanliness is a huge determinant of customer satisfaction. Being expensive items, these goods cost the hotel a good sum of money if not well maintained and regularly laundered. Also, their cleanliness leaves a lasting impression on the guests whose fulfillment is a testament to the cleaning standards of the hotel.
A LOT (Laundry Order Token) which is a token provided against the collection of clothes is generated for every laundry order taken from the guests and an acknowledgement is printed for the later use; one each for the guest and the hotel. The LOT contains the item name, quantity, delivery type (normal, express and urgent), and due date. Bills become available for every completed order under the Billing module whose settlement can be made at the instant or posted to the final bill.
A LOT is generated for every collection of the linen from the property and it includes the item name, quantity, delivery type, due date, and the unit to which it belongs. The LOTs are created by the housekeepers and the acknowledgement is printed for every token. The clothes and linen going out of the hotel for laundry are available under the Laundry Outward sub-module. The Laundry Inward feature contains the details of the laundered items along with the bill for each item. The settlement to the launderers can be made instantly or be posted for a later time which is listed 'pending'. The pending bills of the launderers can be tracked in the Pending Settlement sub-module and payments can be initiated.
In addition, the prices for laundry can be set as per requirements in the Master setup that also helps to manage multiple launderers.